My car was stolen over Thanksgiving last year. I wrote about it then (read it here if you missed it).
I’m sharing an update because there are plenty of business lessons that can come out of this experience.
First, my car was recovered. However, it had been stripped quite a bit. So much so that the insurance company wasn’t sure it would be salvageable.
While the individual people I was in contact with at the insurance company were quite pleasant to deal with, it ended up being a bit of a cluster because of their lack of solid systems.
I have some theories on this that I’ll share in a moment.
First, here’s the “short” version of what happened…
Because my gorgeous reader, there is a business lesson here.
As someone who loves to help coaches build solid sustainable six figure businesses, you can see how this whole fiasco has my business mind on overdrive.
This insurance company has been around since 1937.
That’s 80 years to get their systems down pat. I mean so streamlined that I could have gotten my car back within a few days after they found it since it only took the body shop a couple of days to actually fix my car. This would have saved the insurance company hundreds of dollars in rental car fees and me a lot of frustration.
I have a theory because I’ve seen it in other businesses.
Most large companies didn’t start out that way. They started out very small and grew organically.
If companies aren’t consciously streamlining their processes and systems as they grow, before they know it they become huge bureaucratic nightmares of incompetency and waste.
Once you get that big and to that level of systemic incompetence, it takes a MASSIVE effort to make significant improvements.
Fortunately, your business is much smaller than the insurance company, so you have an incredible advantage.
You can build a “lean, mean, streamlined machine” into your company culture. Even if you’re a one person shop.
Think about all the times you figured something out, got it to work this time, and didn’t write down what you did. A few months later you have to go back and do that same thing. Since you didn’t write it down, you have to pretty much start from scratch because you’ve forgotten everything.
We all get caught up in that trap.
However, if we build it into the culture, it just becomes our way of doing things.
Each time you use the process, think “Is there a way to make this even more streamlined?
And then you’ll just keep making it better and better.
I hope you found my little saga informative.
With love & joy,
Selena Tramayne, Ph.D. is the founder of The Tramayne Group, which provides programs and coaching services to benefit new and emerging coaches. She runs online masterminds and group coaching, as well as provides one-on-one consulting to amazing coaches who want to take their business to the next level. When not working in and on her business, she can be found hiking, mountain biking, and going on bliss walks near her home in Albuquerque, New Mexico.
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